Set Up AI Phone, Voice, and Chat Interviews on Testlify

Overview

Testlify's AI Interview feature screens candidates automatically across three modes: Phone (Call), Voice (Web), and Chat (Web). The AI asks pre-set questions, evaluates responses in real time, and delivers transcripts and scores to your dashboard — ideal for high-volume or frontline hiring.

Before you begin

• Web Mode (AI Voice / AI Chat): Free to use
• Phone (Call) Mode: $0.18 per minute — confirm this feature is enabled on your account before inviting candidates

Set Up a New AI Phone Interview Assessment

Launch a standalone AI Phone Interview from a pre-built template.

1. Click "Interviews" in the main navigation.

   

2. Select a pre-built AI Phone Interview template suited to your role or industry, then click "Use". Testlify automatically creates a new assessment.

   

   Learn how Voice AI works | Learn how Video AI works

3. Invite candidates as you normally would. Each candidate receives an invitation to complete the AI phone interview.

   

Add an AI Phone Interview to an Existing Assessment

Embed a phone interview within any existing assessment by adding a Voice AI question in Call Mode.

1. While creating or editing an assessment, go to the Questions section, add a new question, and select Voice AI as the question type.

2. In the Voice AI settings, locate the Answer Mode option and select Call Mode.

   

3. Once Call Mode is active, candidates are prompted to enter their mobile number when they reach this question.

   

4. The AI calling agent automatically calls the candidate and conducts the interview, responding dynamically to their answers in real time.

Tip: Combine Call Mode with other question types in the same assessment to get a complete picture of each candidate in a single flow.

Candidate Experience

Candidates complete these steps during an AI Phone Interview:

1. After registering, the candidate lands on the question page.

2. The candidate enters their contact number and clicks "Call".

   

3. The AI calling agent calls the candidate and conducts a real-time voice interview.

   

4. When the call ends, the page shows "Call Completed". The candidate clicks "Submit" to finish.

   

Review AI Call Recordings and Results

1. Go to the assessment dashboard.

2. Click the candidate's name to open their result page.

   

3. On the result page, review:

   • AI interview transcript
   • Audio recording of the call
   • AI-assigned score based on the candidate's responses
   • Answer insights
   • Download option for the call recording

   

   

Tip: Cross-reference the AI-assigned score with the transcript to quickly identify top candidates without listening to every call.

Need help? Contact support.