Getting Started with Voice AI Questions in Your Assessments

Voice AI technology is transforming the hiring landscape by enabling automated, interactive interviews. With Testlify, you can effortlessly add Voice AI questions to your assessments to evaluate candidates' communication, problem-solving, and customer service skills. This guide walks you through the process of setting up and using Voice AI questions, step by step.

Step-by-Step Guide to Add Voice AI Questions:

1. Login to Your Workspace

• Visit: app.testlify.com

• Log in using your registered email ID and OTP.

  

  
  

2. Select the Assessment

• From your dashboard, choose the assessment where you want to add the Voice AI question.

  

  
  

3. Edit the Assessment

• Click on the “Edit” button to start modifying the selected assessment.

  

  
  

4. Navigate to the Questions Tab

• You will be redirected to the assessment setup page.

• Click on the “Questions” tab to manage the assessment questions.

  

  
  

5. Choose the Question Type: Voice AI

• Under available question types, select “Voice AI.”

  

  
  

6. Set Up the Voice AI Question

• You can:
  • Select a sample question, which will auto-fill the AI prompt, or

  • Create your own question by entering a custom prompt for the AI agent.

    
    

    Choose the Answer Mode:

  • Web: The candidate responds to the AI agent directly through the assessment’s web interface.
  • Call: The candidate enters their phone number and receives an actual phone call from the AI agent. This simulates a live interview experience. To learn how call feature will work please click here.

Note: The Call mode is chargeable.

• After setup, click “Add” to include the question in your assessment.

  

  
  

7. Save the Assessment

• Click on “Save” to finalize and apply the changes to your assessment.

  

  
  

How It Works:

• Candidate Experience:
  • Invite the candidate to the assessment.
  • When the candidate starts the test, the AI will ask questions in a human-like voice.

  • The AI interacts with the candidate and records their responses.

    

    
    

    Reviewing Responses:

  • Once the candidate completes and submits the test, their responses will be available on the candidate results page for review.

    

    
    

Frequently Asked Questions:

• Do candidates need special software or apps?

  • No, candidates only need a stable internet connection and a microphone.

    Can I customize the AI prompts?

  • Yes! You can either use our sample questions or create custom prompts to suit your needs.

    Are the responses recorded?

  • Yes, responses are recorded and available for review in the candidate results section.

    Can I use Voice AI for any role?

  • Absolutely! Voice AI is perfect for customer service, sales, tech support, and more.

    
    

Conclusion: Adding Voice AI questions to your assessments enhances your hiring process, making it more interactive and efficient. It helps you evaluate candidates' real-world communication skills while saving valuable time. With Testlify’s easy-to-use interface, you can set up Voice AI questions in minutes and start identifying the best talent with confidence.

For further assistance, reach out to us at support@testlify.com. We're here to help you streamline your hiring journey!