Credits in Testlify are allocated to workspaces based on the subscription plan. Here’s a detailed guide on how credits are consumed:
Credit Consumption Rules
Test Enrollment and Start
Credits are consumed when a candidate enrolls and starts taking the test.
If the candidate does not take the test, no credits will be used.
If a candidate is in "Invite" status, no credits are consumed.
Qualifying Questions
For assessments with qualifying questions, credits are not consumed for candidates who do not meet the criteria.
Even if such candidates enroll, they are disqualified and do not proceed with the assessment, hence no credits are used.
When a candidate qualifies the qualifying question and proceeds with the assessment, one credit is consumed per candidate.
Multiple Attempts
For assessments allowing multiple attempts, one credit is consumed for each attempt.
If the same candidate attempts the assessment twice, two credits will be consumed.
Internal User Assessment Previews
If any internal user who is already added to the workspace takes the assessment as a candidate, no candidate credit will be charged. Credits are only deducted when an external candidate enrolls for an assessment.
By previewing the assessment like a candidate, you can verify that everything is set up properly and ready for your candidates to take the test seamlessly.
By understanding these rules, you can better manage your credits and ensure they are used efficiently within your Testlify workspace.
For any further questions or assistance, please contact our support team at [email protected]