How to Set Up Email Configuration in Testlify

Testlify provides three ways to configure how your assessment-related emails are sent: Default, Domain-based, and SMTP-based. Here's a step-by-step guide to help you choose and configure the best option for your organization.

Accessing the Email Settings

1. Navigate to the Settings section in the left-hand menu.
2. Scroll to the White label category.
3. Click on Email.

This is where you’ll find all email configuration options.

1. Default (Testlify-managed)

• Emails are sent using Testlify’s email servers.

  The sender email address is support@testlify.com .

  You can customize the:

  • Reply-to email
  • Reply-to name

This is the simplest and quickest option, suitable if you don’t need custom branding for your emails.

To configure:

• Select the Default option.
• Fill in your desired reply-to name and email.
• Click Save.

2. Domain-based (Using Your Verified Domain)

• Enables you to send emails from your own domain by verifying DNS records.
• Enter your domain (e.g., yourcompany.com ) and click Add.
• You’ll be given DNS records (like TXT or CNAME) that you need to add to your domain host.
• Once verified, Testlify will send emails on your behalf using your domain name.

If domain verification fails or is incomplete, the system will default back to the Default configuration.

Need help setting it up? Check out our guide on configuring your domain on Testlify.

To configure:

• Choose Domain-based.
• Enter your domain and follow the DNS setup instructions.
• Complete the domain verification process.
• Click Save.

3. SMTP-based (Connect Your Mail Server)

• Allows you to route all emails through your own SMTP server.

  You’ll need to provide:

  • SMTP server address
  • Port number
  • Sender email address
  • Username and password
  • Reply-to name and email
  • Encryption method (TLS or SSL)

This option is ideal if you want full control over email delivery and logs via your mail server.

To configure:

• Choose the SMTP-based option.
• Fill in all required SMTP details.
• Click Send test email to verify the setup.
• Once verified, click Save.

Need a detailed SMTP guide? Learn how to configure Gmail, AWS, and SendGrid SMTP servers.

Need Assistance?

If you're unsure which setup is best for your use case, we recommend starting with the Default option for simplicity, or using Domain-based if brand consistency is important to your communication.

For any issues or further help, feel free to reach out to our support team.