How to Setup and Customize Notifications in Testlify

Manage your notification settings for assessments and test administrators with ease using Testlify’s new Notifications module. This guide walks you through configuring email and Text notifications, setting up presets, customizing message templates, and managing assessment-level notification preferences.

Accessing Notifications Settings

Navigate to Settings from the main menu.
Select Notifications from the sidebar menu under the workspace or user settings.

Notification Presets

What are Presets?

Presets are predefined groups of notification settings you can create, edit, and apply to your workspace or individual assessments for consistent communication preferences.

Managing Presets

Select a Preset: Use the dropdown to pick from existing presets or the default preset where all notifications are enabled.

Save a New Preset: Click Save as preset, enter a preset name in the modal, and hit Save.

Edit Preset Name: Use the three-dot menu next to the preset dropdown to rename a preset.
Delete a Preset: Select Delete from the same menu, confirm deletion in the modal.

Note: Deleting a preset reverts any linked assessments to default notification settings.

Notification Preferences Overview

Notifications can be enabled/disabled for both Email and Text for:

Test Takers: Invitation, Reminder, Completion, Result, Shortlisted, Rejection
Test Administrators: Start and Completion notifications

Text Notification Settings

Text toggle ON/OFF is available.
Only the Invitation Text is enabled by default; all other Text notifications are disabled.
The dropdown shows all saved presets plus the default preset with all enabled.

Sending Test Text

You can send a test Text from the customize text template screen for any notification.
Phone number validation: Candidate or user phone numbers can be valid, invalid, or unverified.
Bulk Text invites trigger a notification prompt for confirmation.

Text Notification Pricing by Country

Please note that enabling Text notifications incurs country-specific costs based on telecom rates. Testlify applies its pricing over these rates as listed in the pricing document.

You can view the detailed Testlify's Text pricing for each country, in this article:

Testlify Text Pricing

Customizing Notification Templates

Customization options are available for Email and Text individually.
Text customization is disabled by default; to enable it, please contact support at support@testlify.com.
Users can still send test text messages regardless of customization status.

Assessment-Level Notification Settings

In Assessment Settings > Configuration, select which notification preset applies to that assessment.
The Notification Preset dropdown lists all presets.
Clicking Configure redirects to workspace notification settings.
Notifications will be sent according to the selected preset once saved.

New Text Options & Admin Email Notifications

Employers will have access to enable all Text notification options.
New email notifications for test administrators:
- Start: Email sent as soon as candidate starts the test.
- Completion: Email sent when candidate completes the assessment.
Text notifications for administrators remain disabled; contact support to enable.

User Experience

After saving notification settings, a processing message confirms:
“Your data is being processed. Please wait. You'll receive an email once completed.”

Important Notes

Email notifications are always enabled.
Text notifications require valid phone numbers for candidates.
For test administrators, email notifications for test start and completion are enabled, but SMS notifications are disabled by default.

If you need assistance with notification settings or customizations, please contact Testlify Support at support@testlify.com.