How to Use Video Questions in Testlify

Before you begin

Video questions capture verbal communication skills — ideal for sales, customer service, and leadership roles. Before adding them, confirm:

You are on a desktop or laptop with a stable internet connection.
You are using a Chromium-based browser (version 80.0 or above) — Google Chrome or Microsoft Edge recommended.
Your camera and microphone are connected and not in use by another application.

Add a video question to a test

Go to Library and click Tests.
Open an existing test or click Create New Test.
Click Add Custom Question and select Video as the response type.
Enter your question text — be specific about what you want the candidate to address.
Set the time limit for the response and choose the number of recording attempts allowed.
Optionally, add guidelines or prompts to set clear expectations for candidates.
Save the question and publish your test.

For a full walkthrough, see Adding Video Interview Questions in Testlify.

What candidates see

When a candidate reaches a video question:

They are shown the question and a Record button.
They record their response within the time limit and submit.
If you allowed multiple attempts, they can re-record before submitting.
After submitting, they move to the next question automatically.

AI transcript and scoring

Testlify automatically processes each video response after submission:

AI Transcript: Testlify converts the candidate's spoken response to text. The transcript appears in the Results section alongside the video for quick reference.
AI Score: The AI evaluates the response against your defined criteria — assessing language, clarity, and role relevance — to support your manual review.

Review video responses

Open Results in your Testlify dashboard.
Select a candidate and navigate to the video question.
Watch the video and read the AI transcript.
Check the AI score and add your own ratings or notes.

Troubleshoot common issues

Camera or microphone not detected: Close other applications using the device, refresh the browser, and grant permissions when prompted.
Slow video upload: Switch to a faster or more stable network connection and retry.
Unable to record: Update the browser to the latest version and confirm camera and microphone permissions are enabled in browser settings.

Best practices

Write specific questions — vague prompts lead to unfocused answers that are hard to compare.
Limit recording attempts to one or two to encourage natural, spontaneous responses.
Set response time between 1–3 minutes to keep answers concise and on-topic.

Tip: Place video questions at the end of your assessment so candidates demonstrate technical skills first, then show communication style and personality on camera.

Need help? Contact support.