How to Enable AI Assistance for Candidates During Live Assessments

Testlify now offers AI Assistance for Issues, an AI-powered chatbot that provides candidates with real-time support if they experience questions or issues while taking an assessment.

What is AI Assistance for Issues?

When enabled, candidates can access an AI support chatbot directly from the assessment interface. The chatbot appears in the bottom-left corner of the assessment page and remains available throughout the assessment.

Candidates can use it to get help with common assessment-related issues without needing to leave the assessment or contact the employer separately.

How to Enable AI Assistance

You can enable this feature while creating a new assessment or editing an existing assessment.

Steps

1. Open the assessment you want to configure.
2. Go to Assessment Settings.
3. Select the Configuration tab.
4. Locate Enable AI assistance for issue, this is the second option under the configuration settings.
5. Enable the option.
6. Save/update the assessment.

Once enabled, the AI assistance chatbot will be available to candidates when they take the assessment.

What Candidates See

After starting the assessment, candidates will see the AI assistance chatbot at the bottom-left corner of the assessment page.

They can open the chatbot whenever they need assistance with an issue during the assessment.

Important

• The feature needs to be enabled at the assessment level.
• Candidates will only see the AI assistance option when it has been enabled for that assessment.
• The chatbot is intended to provide live assistance for assessment-related issues and help candidates continue their assessment smoothly.

Tip: We recommend enabling this feature when you want candidates to have immediate support available without requiring them to contact your support team during the assessment.

For any further assistance please reach out here - support@testlify.com