Troubleshooting Video Question Issues During an Assessment

If you are experiencing difficulties while attempting video questions in your assessment, please follow the troubleshooting steps below.

Common Issues

• Camera not starting
• Microphone not recording audio
• Video response not saving
• AI interviewer not responding
• Recording button not working
• Video question loading indefinitely
• Black screen during recording

Before You Start

Use Google Chrome

For the best experience, we recommend using the latest version of Google Chrome.

Check Your Internet Connection

A stable internet connection is required for video questions. If possible, use a wired connection or ensure you have a strong Wi-Fi signal.

Close Unnecessary Applications

Close applications that may be using your camera or microphone, such as:

• Zoom
• Microsoft Teams
• Google Meet
• Skype
• OBS Studio

Allow Camera and Microphone Access

When prompted by your browser:

1. Click Allow for Camera access.
2. Click Allow for Microphone access.
3. Refresh the assessment page if permissions were previously denied.

Check Browser Permissions

In Chrome:

1. Click the lock icon beside the website address.
2. Ensure Camera is set to Allow.
3. Ensure Microphone is set to Allow.
4. Refresh the page.

If Recording Does Not Start

Try the following:

1. Refresh the assessment page.
2. Restart your browser.
3. Disconnect and reconnect any external webcam or microphone.
4. Try opening the assessment in an Incognito window.
5. Restart your computer.

If the AI Interviewer or Video Question Is Not Loading

1. Wait a few moments for the question to load.
2. Refresh the page once.
3. Clear your browser cache and cookies.
4. Ensure VPNs and browser extensions are disabled.
5. Verify that your internet connection is stable.

If Your Video Response Is Not Saving

1. Wait until the upload completes before moving to the next question.
2. Do not close the browser immediately after recording.
3. Avoid switching tabs repeatedly during the upload process.
4. Ensure your connection remains stable while uploading.

Recommended System Requirements

• Latest version of Google Chrome
• Stable internet connection
• Working webcam
• Working microphone
• At least 4 GB RAM
• Updated operating system

Still Facing Issues?

If the problem continues, please contact the assessment administrator and provide:

• Your email address
• Screenshot of the error
• Screen recording (if possible)
• Assessment name
• Browser version
• Device type (Windows/Mac)

This information will help the support team investigate and resolve the issue more quickly.