Troubleshoot Camera and Microphone Permissions

Testlify needs access to your camera and microphone to record video answers. If the permission pop-up did not appear or your recording is not working, follow the steps below.

Troubleshooting steps

  1. Check if your browser has blocked pop-ups.

    The permission request appears as a pop-up window. If pop-ups are blocked, you will not see it. Either unblock pop-ups in your browser settings, or click the lock icon to the left of the website URL and set both Camera and Microphone to Allow.

  2. Update your browser.

    An outdated browser is a common cause of permission errors. Install the latest version of your browser and try recording again.

  3. Disable browser extensions and plug-ins.

    Some extensions control camera and microphone access and may conflict with Testlify. Temporarily disable all extensions, then reload the page and try recording again.

  4. Try a different browser or device.

    If the steps above do not resolve the issue, open Testlify in a different browser — Google Chrome is recommended — or switch to a different device to check whether the problem is specific to your current setup.

Browser and device permission guides

For step-by-step instructions on enabling camera and microphone permissions, visit the official guide for your browser or device:

Need help? Contact support.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us