Testlify Reseller Program: Frequently Asked Questions

Find answers to common questions about joining and operating as a Testlify reseller. Use the section headings below to navigate, or press Ctrl+F to search for a specific topic.

General Information

1. What is the Testlify Reseller Program?

The Testlify Reseller Program lets HRMS platforms, job boards, and applicant tracking systems offer Testlify's white-labeled talent assessment platform to their customers. Partners receive dedicated onboarding, training, and ongoing support.

2. Who can become a reseller?

Any HR Tech software company can apply. Testlify prioritizes partners that serve the HR space and work with companies that benefit from skills-based hiring, including:

• HRMS platforms
• Job boards
• Applicant Tracking Systems (ATS)

3. How do I become a reseller?

1. Express interest — email support@testlify.com with a short introduction about your company.
2. Schedule a call — our team will follow up to review your use case and fit.
3. Complete onboarding — receive your integration walkthrough, training resources, and dedicated support contact.

4. What are the benefits of becoming a reseller?

• White-labeled software — present Testlify under your own brand
• Integration walkthrough — guided technical setup
• Training resources — documentation and onboarding materials
• Dedicated support — a named support contact for your team
• Co-sell support — go-to-market strategies, customized sales content, and joint deal support for high-value clients

5. What are a reseller's responsibilities?

• Actively promote skills assessment to your customer base
• Provide first-level support to your end customers

6. Who owns the customer accounts?

You retain full ownership of your customer accounts. Testlify supports your growth with co-sell strategies and joint support for high-value deals.

Technical and Integration Support

7. Can I rebrand Testlify under my own brand?

Yes. The reseller program includes full white-labeling — apply your own branding for a seamless customer experience.

8. Do I have API access as a reseller?

Yes. Resellers receive full access to the Testlify API, enabling custom integrations and extended functionality. See the API documentation for details.

9. What integration support is provided?

Testlify provides documentation and technical support through multiple channels:

• Email
• Live chat
• Phone
• Video call

Our team can help troubleshoot integration issues during setup and beyond.

10. Does Testlify support webhooks?

Yes. Testlify's webhook infrastructure supports real-time data exchange with your existing products and includes:

• Automatic retries on failure
• Rate limiting and circuit breaking
• Static IPs and rolling secrets for security
• Reliable delivery at scale

11. Can features be built specifically for my customers?

Yes. Custom feature development is available as part of the reseller plan, subject to additional costs, product roadmap alignment, and development capacity.

Tip: Raise custom feature requirements with your account manager as early as possible — custom builds require advance planning and must be scheduled into the product roadmap.

12. Which ATS platforms can Testlify integrate with?

Testlify integrates with a wide range of ATS platforms. See the Testlify Integrations page for the current, regularly updated list.

Enterprise Readiness

13. Is Testlify scalable enough for large enterprises?

Yes. Testlify's serverless architecture scales automatically to support businesses of all sizes as your customers' usage grows.

14. What security measures protect customer data?

• Encryption — data is protected at rest and in transit
• Regular security audits — scheduled to identify and address vulnerabilities
• Regulatory compliance — meets industry-standard data protection requirements

15. Is Testlify compliant with data protection regulations?

Yes. Testlify complies with major regulations including GDPR, meeting high standards for data security and privacy.

16. How does Testlify ensure high availability and prevent data loss?

• Redundant systems — no single point of failure
• Regular backups — data preserved automatically
• Disaster recovery procedures — services restored quickly after a failure

17. Can Testlify integrate with other enterprise-grade software?

Yes. Testlify's API supports integration with a wide range of enterprise software. Our team can assist with technical setup.

18. Do you offer dedicated support for enterprise customers?

Yes. Enterprise customers receive a dedicated account manager, priority support queues, and SLAs for critical issues.

19. Is on-premise deployment available?

Testlify is primarily a cloud-based SaaS platform. On-premise deployment is available on a case-by-case basis for enterprises with specific requirements. Contact talent@testlify.com to discuss your needs.

20. Does Testlify support Single Sign-On (SSO)?

Yes. Testlify supports SSO with the following identity providers:

• Auth0
• Microsoft Azure AD
• Okta
• OneLogin
• Google Workspace
• Ping Identity

Contract and Pricing

21. What is the minimum contract value to become a reseller?

The minimum annual contract value is $100,000, covering up to 20,000 candidate attempts across your client base. Payments are structured as four quarterly installments of $25,000, due at the start of each quarter.

22. Does Testlify support multiple languages?

Yes. Testlify currently supports 10 international languages, with more being added. If your customer base requires a language not yet available, contact talent@testlify.com — language additions are prioritized based on demand.

Need help? Contact support.