How to Upgrade Your Subscription on Testlify
Upgrading your subscription on Testlify allows you to access more candidate credits, additional user seats, and greater flexibility for your hiring needs. Whether you're scaling your team or increasing your assessment volume, you can manage and update your subscription directly from your workspace.
This article provides a clear step-by-step guide to upgrading your plan, along with FAQs and helpful information.
🔧 Step-by-Step Guide: Upgrade Your Subscription
1. Log in to Your Workspace
Go to https://app.testlify.com
Enter your email address, retrieve the OTP sent to your inbox, and use it to log in.
2. Open Your Workspace Menu
Once logged in, click the three small horizontal lines (☰) located in the top-right corner of your screen to open the menu.
3. Go to Billing
From the menu options, click on Billing to access your subscription and payment settings.
4. Select “Manage Subscription”
On the Billing page, choose Manage Subscription (the 4th option).
This will take you to a page where you can select your desired plan.
5. Choose Monthly or Yearly Billing
You can switch between:
- Monthly plans, or
- Annual plans (which typically include a discount)
Select the billing cycle that suits you best.
6. Select the Plan You Want
Browse through the available plans and click on the one you want to upgrade or downgrade to.
7. Add Optional Add-ons (If Needed)
Scroll down slightly to find optional add-ons, such as:
- Additional candidate credits
- Extra user seats
- AI features
Enable any add-ons needed for your workspace.
8. Complete Your Payment
To finalize your subscription:
- Choose your payment method (Credit Card or Apple Pay)
- Enter your payment details
- Click Subscribe to confirm your upgrade
Your new plan will activate immediately.
💬 FAQ: Frequently Asked Questions
Q: Is there a limit on the number of assessments we can conduct?
A: No. You can create unlimited assessments.
Pricing is based only on the number of candidate credits used (i.e., how many candidates take assessments).
Q: Are there any feature differences across plans?
A: No. All paid plans include full access to Testlify features.
The only differences are:
- Number of candidate credits, and
- Number of user seats
Add-ons can be added to any plan.
Q: Can I upgrade my plan at any time?
A: Yes! You can upgrade your plan anytime, and the changes take effect immediately.
Your billing will automatically adjust based on the new plan.
Q: Do you offer discounts for non-profits and educational institutions?
A: Yes! We offer a 25% discount for non-profits and educational institutions.
Just contact our support team with necessary documentation, and we’ll apply the discount.
Q: What is your refund policy?
A: We aim to deliver an excellent experience. For details on eligibility and terms, please refer to our Refund Policy page or contact support.
📩 Need More Help?
If you have questions or need support while upgrading your subscription, feel free to reach out:
We're always here to help you make the most of your Testlify experience.