If you're experiencing issues accessing your assessment or facing technical difficulties with the assessment link, here are some steps to help you resolve them:
Clear Browser Cache
Sometimes, cached data in your browser can cause issues. Clearing your browser's cache can resolve many of these problems. Here's how to do it on Chrome:
On your computer, open Chrome.
At the top right, click on the three-dot menu.
Select More tools > Clear browsing data.
Choose a time range (e.g., All time) and check Cached images and files.
Click Clear data.
Once cleared, refresh your assessment link.
Ensure Microphone and Camera Permissions Are Enabled
If you're prompted to allow camera and microphone access, make sure to grant these permissions:
When prompted by your browser, click Allow to enable camera and microphone access.
If you accidentally blocked permissions, you can change them:
In Chrome, go to the lock icon next to the URL.
Under Permissions, make sure the camera and microphone are set to Allow.
Use Google Chrome for the Best Experience
For the best experience with the assessment, we recommend using the Google Chrome browser. If you're using another browser, switch to Chrome for better performance and compatibility.
Device Compatibility
If you receive a notification that your device isn't compatible:
Switch to a desktop or laptop computer.
Mobile devices and tablets may not fully support all assessment features.
By following these steps, most common issues can be resolved. If the issue persists, feel free to contact your assessment administrator or our support team at [email protected]