1. Can I create an account on Testlify?

No, you can’t create an account on Testlify.

Testlify is a hiring platform with 250+ pre-employment tests to aid companies in their hiring process. So we allow account creation of companies with a personalized domain only. No personal or educational email addresses are allowed.

2. Why is my email address not being accepted while registering for an account?

You can’t create an account on Testlify unless you are a company trying to hire for a job role. If you are a candidate going to appear for a test, you will not be able to create an account or register.

1. Are the tests available in different languages?

The test are available is 7 different languages i.e. English, Arabic, Deutsch, Dutch, Spanish, French and Italian.
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2. Can I go back to the previous question?

The ability to go back and skip to the previous/next question is set by the employer. If your employer has enable this feature when creating the assessment, then you will be able to go back, review the questions and respond.

However if your employer has not set this feature, then you will NOT be able to go back to the previous questions and review them.

If you attempt to skip a question, the system will warn you that you cannot return. If you are unsure of the answer to a question, we recommend you try guessing. There is no penalty for wrong answers. Better to score a point through luck than to skip and guarantee no points for that question.
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3. Can I skip a question?

The option to skip a question is determined by the settings configured by the employer. If the skip feature is not enabled, it means that the employer has chosen to disable it for this assessment.

If the employer has allowed you to skip a question, click on Next to move to the next question. The system will warn you about this. If you are sure, you can still move to the next question.
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4. Can I try the assessment again?

The number of attempts allowed for the assessment is determined by your employer. Once you have completed the assessment, you typically cannot try it again unless your employer has specified otherwise.

If you have any issues regarding the test and want to reappear it, contact the hiring company. The decision of your reappearing the test depends on them.
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5. I have a condition that affects my ability to memorize or concentrate. Do you provide accommodations for me?

No, we do not have any such accommodations currently. But we are continuously working towards improving the candidate experience.
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6. I followed the link embedded in the email, but it shows “The assessment is no longer available”/”The assessment is currently not available”. What should I do?
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Testlify does not have the authority to make a test available under any circumstances. This decision lies solely with the hiring company. If you are unable to find a test or unable to access it, it could be because the company has closed/archived it. We advise you to reach out to the relevant company for further assistance.
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7. I need more time to complete my assessment. What should I do?

There is a certain deadline that a company sets for the completion of the test. So you should take appropriate steps to complete the test within the time frame.

If you still want extra time, you can contact the concerned company.
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8. I want to take a test. Can I take it?

Certainly! At Testlify, our assessments are specifically designed for evaluating candidates as part of recruitment processes. To ensure fairness and accuracy, access to tests is granted through invitations from employers.
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9. Why did the assessment end only after a few questions?

This is most likely because the company you applied to has included qualifying questions in the assessment.

Qualifying questions ensure that only those candidates who meet the company’s minimum requirements are allowed to take the complete test. If one of your answers disqualifies you, the assessment will end, saving you time.

If you think you have been disqualified by mistake, you can contact the concerned company. Testlify has no authority to allow you to retake the test.

10. What happens if I run out of time?

If the timer runs out during a test or question, don't worry! Your progress is automatically saved, and you'll move on to the next test or question. If you happen to reach the end of the assessment without finishing, that's okay too. It will be marked as complete, and your results will be sent to the company. So, just focus on doing your best, and we'll take care of the rest!

11. Why did the timer continue counting down even after I left the test?

To maintain the integrity of the test results, we have certain measures in place, including an unpausable timer. This helps ensure fairness and accuracy in the assessment process. Just keep in mind that once you start a test, the timer will continue running, even if you close the window. So, it's best to take breaks only between tests when permitted.

1. Why do I have to accept a privacy policy?

We take your privacy seriously, which is why we have a Privacy Policy in place. This policy outlines how we handle and protect your personal information, ensuring compliance with regulations like GDPR and SOC2. Your acceptance of this policy is necessary to proceed with your assessment. If you do not accept, you will be unable to take your assessment.

2. Why do I have to accept cookies?

We ask you to allow cookies on the very first screen of your assessment. These cookies allow us to track the technical aspects of your test. This helps us to provide technical support if something goes wrong during the assessment. In compliance with GDPR.

You have the legal right to decline cookies, but we will not be able to aid you with any technical assistance then.

3. Why do you need to access my webcam?

We need access to your camera for two reasons:

4. Is Testlify GDPR and SOC2 compliant?

Yes, Testlify is GDPR and SOC2 compliant.

1. Can I take the assessment on a mobile device?

Absolutely, you're welcome to take the assessment on your mobile device! However, for the best experience, we recommend using a laptop or desktop computer.

Just a heads-up, if the assessment includes questions that involve programming or typing test, you may receive a friendly reminder advising against taking the test on a mobile device. Writing code or typing extensively on a smaller screen can be a bit tricky, so we want to ensure you have the smoothest experience possible!

2. I do not have a webcam and my assessment has video questions. What should I do?

If you encounter any issues, don't worry! You can always try taking the test from a different computer or laptop.

If that's not possible, no sweat! Just reach out to the company you're applying to, and they'll be happy to help make alternative arrangements for you.

3. I was disconnected from the internet. When I reconnected, my test was finished. What should I do?

Your timer continues to count down even though you left the test.

This measure applies to all the candidates even though you are facing any technical difficulties. In such cases, we recommend you to contact the concerned company for another assessment..

4. Why is my camera display black/blank?

This issue can happen for a few reasons, but don't worry—here are some steps you can take to fix it:

5. The questions are loading slowly or my test has frozen. What should I do?

This issue often happens due to a poor internet connection. If your connection is slow or unstable, you might have trouble loading questions and saving answers. We recommend running an internet speed test before starting your assessment to ensure everything runs smoothly.

Since even a brief disconnection can disrupt the test, please be extra cautious about your internet connection

1. Can I have feedback on my application?

Testlify serves as a hiring platform for companies, and as such, we do not have access to information regarding your job application status or feedback. This information is managed entirely by the company to which you applied.

For any updates or feedback on your application, we kindly suggest that you reach out directly to the company.

2. Can I see my results?

The company that issued the assessment can provide you with the results. If you wish to obtain your results, please contact the company directly. Testlify serves solely as a hiring tool and cannot provide results on behalf of the company.

3. How do I contact the company I applied for?

You can contact the company you applied to through the details provided in their job postings. Additionally, you may find their contact information in any emails they have sent you or on their company website.

4. I am using a public invitation link, but my email address is not accepted. What should I do?

Since all email addresses are processed through an email validation service that prevents the use of high-risk emails, please first verify that your email address is typed correctly.

Your email address may be flagged as fraudulent if it:

If you are confident that your email address is correct but it is still not being accepted, please contact us by sending an email to [email protected] from the email address you would like to use for the assessment.

5. I have completed my assessment. What happens next?

Upon completing an assessment, you will receive a message stating: “Thank you for completing the assessment. You can close this window now.” After completion, your answers will be saved and forwarded to the hiring manager. Please note that you will not receive any email from the Testlify system confirming the completion of the assessment.

Testlify does not play a role in the recruitment process of any company. Since all decisions are made exclusively by the hiring company, we are unable to provide any updates or time frames regarding your application.

6. I have not received my email invitation. What should I do?

If you are expecting an email from us regarding an assessment, please check the Spam folder in your email. If you find it there, mark it as Not Spam to ensure you receive future updates from us.

If the email is not in your Spam folder, please contact us so that we can investigate the issue further.

7. Why did I receive a reminder if I have already completed the assessment?

If you receive a reminder, please double-check to ensure you have successfully completed the assessment by following the link provided in the email. In some cases, companies may include additional questions at the end of an assessment that can be overlooked, resulting in your assessment not being marked as complete. Therefore, it is advisable to verify thoroughly.

Once you have successfully completed an assessment, you will see the following message at the end: “Thank you for completing the assessment. You can close this window now.”

If you are certain you have completed the assessment but are still receiving reminders, please contact us for further assistance.

8. When should I contact Testlify, and when should I contact the company?

If you encounter any technical difficulties or wish to provide feedback regarding a test, please contact us.

For all other inquiries, such as job application status, test content, deadlines, or requests for additional time, we recommend reaching out directly to the company concerned. This approach will provide you with the most accurate and timely responses to your queries. Please note that Testlify does not play a role in the hiring process.

1. Can you help me find a job?

Unfortunately, we are unable to assist with job placements. Testlify is a platform that provides pre-employment skill assessments for companies that are actively hiring. For job searching, we recommend using platforms such as LinkedIn, Indeed, or other similar job forums.

2. Can you provide me with any official qualifications?

We do not provide any official certifications or qualifications. Our platform exclusively offers pre-employment skill assessments for companies that are actively hiring.

3. I need a personality test / PAR/certificate of language proficiency for my job. Can you give me one?

We do not provide this service. Our tests are not available for personal use, studying, or educational purposes. Additionally, we do not issue certificates of completion.