This FAQ guide provides candidates with answers to common questions when taking assessments on Testlify, including how to grant clipboard access, whether any software is needed, what to do if your test invitation expires, how to confirm test submission, and how to reschedule your test or interview.
1. How to Grant Clipboard Access for Your Test
Certain Testlify assessments may require clipboard access to complete specific tasks. To grant access:
On Google Chrome:
When prompted, click Allow in the pop-up.
If you don’t see the pop-up, check the small clipboard icon in your browser’s address bar and enable access.
On Safari:
Go to Safari Preferences > Websites > Clipboard Access.
Set it to Allow for the Testlify site.
Ensure clipboard access is enabled before starting the test to avoid disruptions.
2. Do I Need to Install Any Software for the Test?
No installation is required. Testlify assessments are browser-based and accessible through a compatible browser like Google Chrome, Safari, or Firefox. Ensure you have a stable internet connection and use the latest version of your browser for optimal performance.
3. My Test Invitation is Expired. What Do I Do Now?
If your test invitation has expired, please contact the test administrator or the recruiter who sent you the invitation. They can extend the deadline or send a new invitation based on their policy. Testlify does not manage test invitations directly.
4. How Do I Know If My Answers Are Successfully Submitted?
After completing the test, you will see a submission confirmation message on the screen. Additionally:
You’ll receive an email confirming your submission.
If you do not see the confirmation, check your internet connection and retry submitting, or reach out to the test administrator.
5. How Can I Get My Test/Interview Rescheduled?
To reschedule a test or interview:
Reach out to the test administrator or recruiter directly via email or the contact information provided in your invitation.
Clearly explain your reason for rescheduling and suggest a convenient time.
Test rescheduling is subject to the policies of the organization administering the assessment.
6. I'm expecting an online test, how do I find my test link?
Look for the test link in the email invitation sent by the hiring company or Testlify.
Ensure you check your Spam or Junk folder if you don’t see it in your inbox.
If the email is still missing, contact the hiring company to:
Verify the email address they have on file for you.
Request that they resend the invitation.
7. What happens if there is a loss of internet connectivity while taking a test?
Your progress is automatically saved, so any completed questions remain intact.
The test timer will continue to count down, even during the disconnection.
Once your internet connection is restored, you can:
Reopen the test link from your invitation email.
Continue from where you left off.
To avoid such issues, test your internet stability before starting the assessment.
8. How to resume a test if it got closed accidentally?
Reopen the test link provided in your email invitation.
The system saves your progress, so you can pick up from where you left off.
Ensure the timer hasn’t expired; once the test duration ends, you won’t be able to resume.
If you face any issues reopening the test, contact the hiring company for further assistance.
9. I'm a test taker, how do I view my assessment report?
Test takers do not have direct access to their assessment reports.
The hiring company receives the results and determines whether to share them with you.
To get feedback or results:
Contact the hiring company directly.
Refer to any follow-up communication from them regarding your application.
10. Why do I get proctor warnings?
Proctor warnings are triggered if the system detects any actions that violate the proctoring rules set by the employer, such as:
Looking away from the screen or sudden movements.
Background noise or other disturbances.
Switching to another browser tab or application.
If you disobey the proctoring rules enabled by the employer, you may:
Receive multiple warnings during the test.
In some cases, face disqualification from the assessment.
For assistance or clarification, connect with your test administrator to understand the rules and resolve any concerns.
We hope this guide helps clarify your concerns. Good luck with your assessment!