Camera and microphone permissions troubleshooting
Hey! We’re sorry to hear you’re experiencing recording issues when trying to respond to a video question that’s been shared with you. It looks like we haven’t been able to access your camera and microphone permissions which we need so you can record through our platform.
Camera and microphone permissions troubleshooting
To record the video answer, we need permission from you to use your device’s camera and microphone. A pop-up window should appear asking for permission, but if you’re experiencing issues with this, try these steps:
- Has your browser blocked pop-ups? If so, you may not see the pop-up window to grant camera and microphone permissions.
You can either unblock pop-ups to see it or click the lock icon to the left of the website URL and set both camera and microphone permissions to Allow.
2. Is your browser up to date? If you're not using the latest version, updating your browser can sometimes quickly resolve this (and many other!) issues.
- Are you using any browser plug-ins or extensions? Do any of them have access to your camera and microphone permissions? If so, they may be conflicting with the Video question.so it's worth turning them off to see if that resolves the issue.
- Have you tried using a different browser or device? Does this work?
Below you can find more detailed information on how to enable/disable camera and microphone permissions based on your browser or device:
Camera and microphone permissions when using Chrome - https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DDesktop&oco=1
Camera and microphone permissions when using Safari-
https://support.apple.com/en-gb/guide/safari/ibrwe2159f50/14.0/mac/11.0
Camera and microphone permissions when using Firefox -
https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
Camera and microphone permissions when using iOS -
https://support.apple.com/en-gb/guide/iphone/iph168c4bbd5/ios
Camera and microphone permissions when using Android -